Contact

Need to Get In Touch?

If you’d love to sell your products in The Mystics Cave, we’d love to hear from you, tell us a little more (and include links where possible) & we’ll get back in touch ASAP!

12 + 8 =

We love feedback and little notes of awesome in our inbox. Or, perhaps you need some assistance and have a Q we haven’t answered below (check there first, just in case).

If your intention is to send us spam, try to sell us shizzle we haven’t asked for (we have a collaborative community for all we need) then please don’t fill in the form, sending you on your way with love.

FAQ

Frequently Asked Questions

Need to Cancel or Reschedule your Appointment?

When you book and pay for your reading, you’ll receive an email confirmation in your inbox. Make sure you have provided the correct email address! Try searching for “intuitive reading” if you can’t find it.

Don’t forget to check your spam and trash folders! At the bottom of the email, there is a button that will allow you to reschedule or cancel yourself with 24-hour prior notice.

We cannot refund you on the same day. If you have an issue cancelling or rescheduling you can fill out the contact form or email hello@mysticscave.com

Want to Become a Mystics Cave Reader?

We have a full team of Readers at the moment, however, if you’d like to join our waiting list to apply, please send us your details using the form above, or email susan@mysticscave.com. Please include your experience, website links and social media page if you have any.

How do I Join Realm?

When you purchase a subscription box with the membership option, you’ll receive an invite to join Realm.

If you haven’t received your invite, please be patient as we run this platform separately, we usually get invites out within 24-48 hours of your purchase.

Should you have any problems, you can click HERE to request membership, wait for an email from us to approve your request along with and an invitation to join (we ask you questions so that the space stays Safe and Sacred and ensures you’re a paid member).

We can’t wait to see you there!

I don't have a business yet, can I join Realm?

The Sacred Space in Realm has been developed for Modern Mystics who are on the path to creating a business and providing the world with a sacred service.

However, if you align with our practices, are keen to learn more and develop your Spiritual side, we’d love to meet you.

To join you must first purchase a membership to Realm via our subscriptions.

We can’t wait to see you there!

Can I sell my products in the Mystics Cave?

Yes!

We offer collaboration opportunities for women-owned businesses that have beautiful products.

Please email us a little more about your business to susan@mysticscave.com and we can start a conversation to have your brilliance in our boxes.

Alternatively, if you are a service provider and want to share with our Realm community, why not become a member and meet your peers & learn how to run your business, your way in this new world of work!

Why do you only deliver to the UK?

We are a new business and will expand our offerings globally shortly. You can still join Realm without buying a box (we’ll supply you the ingredients for all the rituals so that you can buy them locally) – just opt for the membership option at the lower rate.

We hope to have global shipping available by the end of 2021.

If you’d REALLY love for us to ship to you, fill out the form above or send us an email to hello@mysticscave.com and we’ll work out a postal service for you. Bear in mind, our boxes are not small and contain some valuable and fragile pieces, so we won’t be able to cover the cost for you at the moment.

How long does delivery take?

We ship all shop items within 2 business days and items are generally received within 3-5 business days. Please allow up to 7 days before letting us know you haven’t received your parcel.

For our Realm Subscriptions, boxes are delivered 3 times per year (April, August & December) and we allow the entire month to ensure that all boxes are sent, delivered and received before the next practices in Realm begin.

What if my parcel doesn't arrive?

All of our parcels are shipped with tracking codes so can be traced.

If, however, you do not receive your shop parcel after 7 business days of purchase, please email us at hello@mysticscave.com or open a web chat (the wee bubble on the left-hand side of your screen) and we’ll get it sorted for you!

How do I return an item?

We really hope you love all of our products, but sometimes things can happen in transit, or you just don’t love them.

If you’d like to return for a full refund, please email us at hello@mysticscave.com and let us know the problem and we’ll be in touch within 24 hours to rectify the situation.

We do offer a full refund when you return your goods to us within 30 days of purchase, however, you must pay the shipping costs. Please review our full Returns Policy Here.

Get in the Realm for exclusive offers & updates

Join us and you’ll also receive a 10% discount for your next order, yay!